YOUR ATTITUDE CONTRIBUTES TO SUCCESS

TQP--TOTAL QUALITY PEOPLE

Having been exposed to a number of training programs, such as customer service, selling skills, and strategic

planning, I have come to the conclusion that all these are great programs with one major challenge: None of

them works unless they have the right foundation, and the right foundation is TQP. What is TQP? TQP is Total

Quality People-- people with character, integrity, good values, and a positive attitude.

Don't get me wrong. You do need
all the other programs, but they will only work when you have the right

foundation, and the foundation is TQP. For example, some customer service programs teach participants to say

"please," and "thank-you," give smiles and handshakes. But how long can a person keep on a fake smile if he

does not have the desire to serve? Besides, people can see through him. And if the smile is not sincere, it is

irritating. My point is, there has to be substance over form, not form over substance. Without a doubt, one does

need to remember "please" and "thank-you," the smiles, etc.--they are very important. But keep in mind that they

come a lot easier when accompanied by a desire to serve.

Someone once approached Blaise Pascal, the famous French philosopher and said, "If I had your brains, I would

be a better person." Pascal replied, "Be a better person and you will have my brains."

The Calgary Tower stands at 190.8 meters. The total weight of the tower is 10,884 tons, of which 6,349 tons is

below ground (approximately 60%). This shows that some of the greatest buildings have the strongest

foundations. Just like a great building stands on a strong foundation, so does success. And the foundation of

success is attitude.

YOUR ATTITUDE CONTRIBUTES TO SUCCESS

A study attributed to Harvard University found that when a person gets a job, 85% of the time it is because of

their attitude, and only 15% of the time because of how smart they are and how many facts and figures they

know. Surprisingly, almost 100% of education dollars go to teach facts and figures which account for only 15% of

success in work!

Attitude is the most important word in the English language. It applies

to every sphere of life, including one's personal and professional life. Can an executive be a good executive

without a good attitude? Can a student be a good student without a good attitude? Can a parent, teacher,

salesman, employer, employee be good in their roles without a good attitude?

The foundation of success regardless of your chosen field, is attitude.

If attitude is such a critical factor in success, shouldn't you examine your attitude toward life and ask how your

attitude will affect your goals?